Use this method to retrieve transcription for a specific recorded call.
The response contains a JSON object with an array of turn objects.
Each turn contains:
For convenience, the response also provides the full text for each speaker.
An API key to authorize your request
Unique identifier of a call
"bbaa37bf-430a-46da-ade3-c248e407016"
Mapping of phone numbers in the call to their transcript text
{ "41562494023": "", "390240325335": "" }An array of turn objects. Each object contains text attributed to a particular speaker, along with the start and end times for that text.
[
{
"type": "46844685344",
"s": 160,
"e": 7280,
"text": "Three, four five, I'm F. good bye."
},
{
"type": "+16572026750",
"s": 2400,
"e": 3280,
"text": "text"
}
]Unique identifier of the transcription
"e84f350f-6da7-4b56-80eb-41dec572626b"
Transcription language
en, de, es, fr, it Call duration
102
Full charge for the transcription
0.01
Transcription status
completed, failed Date and time the transcription was processed
"2023-01-09T10:04:39.734Z"
Date and time the call was placed or received
"2023-01-09T10:01:13.394Z"
Unique identifier of the call the transcription is associated with
"bbaa37bf-430a-46da-ade3-c248e4070161"
The call score indicates whether the call was positive, negative, or neutral, with scores ranging from 1.0 to 3.0 for negative and 4.0 to 5.0 for positive.
"3.8"
A brief, one or two sentences long summary of the call
"The agent and client discussed call recording and call transcription"