How to connect ElevenLabs Agents with Wavix

Prerequisites

Before you begin, ensure you have:

An active phone number on your Wavix account. If you need to purchase one, see our guide on how to buy a phone number.
An active ElevenLabs account with access to ElevenLabs Agents.

Most steps in this guide can be completed in the Wavix portal and the ElevenLabs dashboard, or programmatically using the Wavix API and the ElevenLabs API. Both paths are provided where available.

How it works

A customer calls your Wavix phone number, or your ElevenLabs agent places an outbound call.
Wavix and ElevenLabs exchange call signaling and audio over SIP.
Your ElevenLabs agent processes the audio and generates spoken responses in real time.

Create a SIP trunk in Wavix

ElevenLabs authenticates outbound calls with your Wavix SIP trunk credentials using digest authentication.

Wavix portal
API

In the top menu, go to Numbers & trunks → Trunks.
Click Create new.
Under Authentication method, select Digest.
Enter a SIP trunk name, set a SIP trunk password, and choose one of your account’s numbers as the Caller ID.
Optionally, configure additional limits. If not specified, global account limits apply:
- Max outbound call duration.
- Max number of simultaneous calls via the SIP trunk.
- Max call cost.
Click Create.

Once created, the trunk appears in your account’s SIP trunk list.

Create a SIP trunk with the Create a SIP trunk endpoint:

curl -X POST "https://api.wavix.com/v1/trunks" \
  -H "Authorization: Bearer your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "label": "ElevenLabs",
    "password": "YOUR_SIP_TRUNK_PASSWORD",
    "callerid": "YOUR_WAVIX_NUMBER",
    "ip_restrict": false,
    "didinfo_enabled": true,
    "call_restrict": false,
    "cost_limit": false,
    "channels_restrict": false,
    "rewrite_enabled": false
  }'

Replace YOUR_SIP_TRUNK_PASSWORD with a strong password.
Replace YOUR_WAVIX_NUMBER with an active number on your Wavix account, for example 14067704205.

Copy the value of the name field from the response — it’s the system-generated 5-digit SIP trunk ID that you’ll use as the SIP trunk username in ElevenLabs. Don’t use the id field, which is an internal identifier.

Your 5-digit SIP trunk username is generated automatically. In the Wavix portal, it’s displayed in the SIP trunk ID column on the Trunks page.

Import your number into ElevenLabs

ElevenLabs dashboard
API

Sign in to your ElevenLabs account.
In the ElevenLabs Agents dashboard, open the Phone Numbers section.
Import a phone number from a SIP trunk.
Enter your Wavix phone number in E.164 format with the leading + sign, for example +61290597521, and assign a Label to it. ElevenLabs can’t import numbers without the leading +.
Leave the Inbound Configuration unchanged.
In the Outbound Configuration section:
- In the Address field, enter us.wavix.net, the recommended Wavix SIP gateway. ElevenLabs hosts its infrastructure in the US.
- Set Transport Type to TCP.
- Keep Media Encryption set to Allowed.
- Under Authentication, enter your Wavix SIP trunk ID in the SIP Trunk Username field and your SIP trunk password in the SIP Trunk Password field.
Click Import.

ElevenLabs outbound configuration screenshot

Import a number with the ElevenLabs Create phone number endpoint:

curl -X POST "https://api.elevenlabs.io/v1/convai/phone-numbers" \
  -H "xi-api-key: YOUR_ELEVENLABS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "provider": "sip_trunk",
    "phone_number": "+YOUR_WAVIX_NUMBER",
    "label": "Wavix number",
    "outbound_trunk_config": {
      "address": "us.wavix.net",
      "transport": "tcp",
      "media_encryption": "allowed",
      "credentials": {
        "username": "YOUR_WAVIX_SIP_TRUNK_ID",
        "password": "YOUR_WAVIX_SIP_TRUNK_PASSWORD"
      }
    }
  }'

Replace YOUR_ELEVENLABS_API_KEY with your ElevenLabs API key.
Replace YOUR_WAVIX_NUMBER with your Wavix number in E.164 format with the leading + sign, for example +61290597521.
Replace YOUR_WAVIX_SIP_TRUNK_ID and YOUR_WAVIX_SIP_TRUNK_PASSWORD with the SIP trunk credentials configured in Wavix.

If successful, the response contains the phone_number_id. Copy it for later use.

us.wavix.net is the recommended gateway because ElevenLabs hosts its infrastructure in the US. A full list of regional gateways is shown at the bottom of the Trunks page in the Wavix portal.

Optionally, you can encrypt call media on your Wavix numbers and SIP trunks:

Contact support@wavix.com with a list of the numbers and trunks you want to encrypt media for.
Wait for the Wavix Support team to confirm that encryption is active.
After confirmation, set Media Encryption to Required in the Inbound Configuration and Outbound Configuration sections of the number in ElevenLabs.

To learn more about ElevenLabs SIP trunk configuration, see the ElevenLabs SIP trunking documentation.

Create an ElevenLabs agent

Sign in to your ElevenLabs account.
In the ElevenLabs Agents dashboard, open the Agents section.
Create a new agent from a template or start from a blank one.
Configure your agent: set the system prompt and first message, choose an LLM and spoken language, and select the ElevenLabs voice you want the agent to use.

For more information, see the ElevenLabs Agents quickstart. You can also create agents programmatically with the Create agent endpoint.

Assign the agent to your number

ElevenLabs dashboard
API

In the Phone Numbers section, select your imported Wavix number.
Click Assign Agent and select the agent you want to answer calls to this number.

Assign an agent with the ElevenLabs Update phone number endpoint:

curl -X PATCH "https://api.elevenlabs.io/v1/convai/phone-numbers/YOUR_PHONE_NUMBER_ID" \
  -H "xi-api-key: YOUR_ELEVENLABS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "agent_id": "YOUR_AGENT_ID"
  }'

Replace YOUR_PHONE_NUMBER_ID with the phone_number_id returned when you imported the number.
Replace YOUR_AGENT_ID with the ID of your ElevenLabs agent.

Set up inbound call routing in Wavix

Wavix can route inbound calls to a SIP trunk on the platform, a SIP URI, or forward them to a phone number. ElevenLabs requires calls to be routed to a SIP URI.

Wavix portal
API

In Wavix, open Numbers & trunks → My numbers.
Select your number by clicking the ⋯ menu → Edit number.
Set the inbound call destination type to SIP URI, and enter the destination. The port is required:
- If media encryption is not enforced on your number:
  [did]@sip.rtc.elevenlabs.io:5060;transport=tcp
- If media encryption is enabled on your number:
  [did]@sip.rtc.elevenlabs.io:5061;transport=tls
Save your changes. Wavix will automatically replace [did] with your actual number.

First, find the ID of your phone number with the List phone numbers endpoint:

curl -X GET "https://api.wavix.com/v1/numbers" \
  -H "Authorization: Bearer your_api_key"

Then update the number’s inbound call destination with the Update a phone number endpoint:

curl -X PATCH "https://api.wavix.com/v1/numbers/YOUR_NUMBER_ID" \
  -H "Authorization: Bearer your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "destinations": [
      {
        "destination": "[did]@sip.rtc.elevenlabs.io:5060;transport=tcp",
        "priority": 1,
        "transport": 1
      }
    ]
  }'

Replace YOUR_NUMBER_ID with the ID of your Wavix number.
transport: 1 sets the destination type to SIP URI.
The port in the destination is required. If media encryption is enabled on your number, use [did]@sip.rtc.elevenlabs.io:5061;transport=tls instead.

Now, all calls to your Wavix number are routed to your ElevenLabs agent.

Test your configuration

To test inbound calls, dial your Wavix number. You’ll be connected to your ElevenLabs agent shortly. To place an outbound test call:

ElevenLabs dashboard
API

In the ElevenLabs Agents dashboard, open the Phone Numbers section.
Select the imported Wavix number.
Select Outbound call.
Select an agent and enter a destination phone number.
Click Send Test Call.

ElevenLabs outbound call dialog screenshot

Place an outbound call with the ElevenLabs Outbound call via SIP trunk endpoint:

curl -X POST "https://api.elevenlabs.io/v1/convai/sip-trunk/outbound-call" \
  -H "xi-api-key: YOUR_ELEVENLABS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "agent_id": "YOUR_AGENT_ID",
    "agent_phone_number_id": "YOUR_PHONE_NUMBER_ID",
    "to_number": "+DESTINATION_NUMBER"
  }'

Replace YOUR_AGENT_ID with the ID of your ElevenLabs agent.
Replace YOUR_PHONE_NUMBER_ID with the phone_number_id of the imported Wavix number.
Replace DESTINATION_NUMBER with the phone number you want to call in E.164 format.

Transfer a call

Wavix supports using the SIP REFER command. To transfer a call, you need two Wavix numbers, one for an active call and one to receive the transferred call. Make sure inbound call routing is set up on the second number. To enable call transfers in ElevenLabs:

In the ElevenLabs Agents dashboard, open the Agents section and select your agent.
In the agent configuration, add the Transfer to number system tool.
Add a transfer rule:
- Select SIP REFER as the Transfer type.
- Select Phone in the Number type dropdown menu.
- Enter the destination number to transfer active calls to.
- Specify the condition for the call transfer, for example “A caller wants to speak to a human agent.”
Select Save.

SIP REFER transfers don’t support warm transfer messages. The call is transferred without speaking to the new recipient.

To learn more about ElevenLabs call transfers, see the Transfer to number documentation.

Troubleshooting

603 Declined can occur if the destination’s per‑minute rate is higher than your account’s Max call rate (check the value on the Trunks page). Contact support@wavix.com to request a change if needed.
SIP trunk authentication errors. In the Wavix portal, go to Numbers & trunks → Trunks and verify that the SIP trunk ID and password match exactly what you entered in ElevenLabs. Credentials are case-sensitive.
Wrong number format. Dial the full international E.164 number, e.g. 19085594899 (US) or 4408001218915 (UK). Do not dial local formats like 9085594899. Strip prefixes like 0, 00, or 011 before the dialed number.
Inbound calls not reaching the agent. Verify that the inbound call destination for your number is set to [did]@sip.rtc.elevenlabs.io:5060;transport=tcp, or [did]@sip.rtc.elevenlabs.io:5061;transport=tls if media encryption is enabled. The port is required. Also check that an agent is assigned to the imported number in ElevenLabs.

If you face any other issues, contact support@wavix.com and provide the origination and destination numbers, and the date and time of the call.

​Prerequisites

​How it works

​Create a SIP trunk in Wavix

​Import your number into ElevenLabs

​Create an ElevenLabs agent

​Assign the agent to your number

​Set up inbound call routing in Wavix

​Test your configuration

​Transfer a call

​Troubleshooting

Prerequisites

How it works

Create a SIP trunk in Wavix

Import your number into ElevenLabs

Create an ElevenLabs agent

Assign the agent to your number

Set up inbound call routing in Wavix

Test your configuration

Transfer a call

Troubleshooting